The Communications Division staff consists of 17 civilian personnel, 12 full-time dispatchers working 12-hour rotating shifts, four part-time dispatchers that fill in for full time staff during leave or training, and a communications director.
The Communications Division provides enhanced 9-1-1 service for all of citizens in the area. This center is the only public safety answering point (PSAP) for Yadkin County and as a first contact agency to citizens for law, fire, rescue, and EMS services. Communications receives and dispatches requests for emergency and non-emergency matters for all public safety agencies within the contiguous borders of Yadkin County.
The 9-1-1 Communications Center has three dispatch positions. Each position is responsible for handing either law enforcement, EMS / fire / rescue disciplines, or serving as a backup / call taker. Each position is completely redundant of the other and can receive calls for 9-1-1 and administrative purposes and dispatch any agency necessary. The call taker position is used to handle the overflow of phone calls into the center and backup dispatch when needed.
At Yadkin County 9-1-1, we enter approximately 37,000 calls for public safety services into the computer database and handle call volumes of substantially higher quantities per annum.