Emergency Communications

Responsibilities

Yadkin County Emergency Communications is the primary Emergency Communications Center (ECC) for Yadkin County. The ECC provides 911 answering services for citizens and visitors to the county, as well as serving as the dispatch center for all law enforcement, fire, rescue, and EMS services in the county.  Click here for a link of all public safety agencies within the contiguous borders of Yadkin County.

Operational Overview

The Emergency Communications Center operates 24 hours a day, 7 days a week including nights, weekends, and holidays. The ECC consists of 3 staff members per shift (1 Supervisor and 2 Telecommunicators) as well as an Operations Manager, and the Communications Director. Telecommunicators are primarily responsible for the processing and dispatch of 911 calls, as well as providing services to field responders such as monitoring fireground channels for maydays, running information for criminal justice agencies, and keeping a record of field responder activities through the Computer Aided Dispatch (CAD) system. Shift Supervisors monitor the activities of the center during the day to day activities, serving not only as an additional Telecommunicator, but as a guide for complex or unique situations that may arise during a shift. 

Outside of our frontline operations, exist the Operations Manager and Communications Director. The Operations Manager handles the overall frontline operations of the center including development and maintenance of new hire and continuing education training programs, Quality Assurance and Quality Improvement audits as required by NC Administrative Code, as well as other items such as scheduling and payroll. The Communications Director is responsible for the development of operational policies and practices for the center, budgetary and fiscal responsibilities, maintenance of technology for the center and the county's radio systems. The Director additionally serves to provide radio technician services to county agencies in order to ensure interoperability with local, state, and federal partners. 

At Yadkin County 9-1-1, we enter approximately 50,000 calls for public safety services into our Computer Aided Dispatch system and handle call volumes of substantially higher quantities per annum.